Growth Without Chaos

I help growth-stage organizations transition from founder-led chaos to systems-driven scale—without losing the culture or people in the process.

$10M

Revenue managed while scaling operations

100+

People scaled from startup to enterprise

41%

Profit margins maintained during growth

10+

Years building systems that scale

Tiffany M. Ryan, operations consultant and founder of TMR Consulting

About Tiffany

I started with a social work degree from Millersville University in 2010. My senior field practicum was with Ikamva Labantu in South Africa, where I worked with a colleague who translated for me in Xhosa and guided me through daily interactions. What struck me most wasn’t the complexity of the families’ situations—it was that the systems meant to help them were often the barrier.

My colleague knew the families as neighbors, friends, loved ones. She cared genuinely. The systems folks worked with however —was constraining the real work. The people weren’t the problem. The systems were.

That realization sent me down a path: If systems are breaking people, what if we could use technology to connect existing systems more effectively? What if we could design operations that honored both the work and the people doing it?

I moved from nonprofit work into education technology—first at 2U, where I managed 100 daily calls recruiting students into graduate programs. I got good at the mechanics of growth. Then at Noodle Partners, I built that into something bigger: scaling from a team of 3 to over 100 people while maintaining 90% retention and 41% profit margins. I learned how to design systems that let people do their best work at scale.

Now I work with growth-stage organizations facing the same challenge: scaling without breaking the people or the mission. I help leaders design governance systems, performance frameworks, and operational structures that keep humans central—not afterthoughts.

Because after a decade of building teams, designing systems, and navigating the 2am “everything is breaking” moments, I know this: The best scaling happens when you treat systems design as people design.

Why This Work Matters

Systems Break People

Most scaling failures aren’t about the people—they’re about unclear processes, ambiguous expectations, and poor communication.

Good Design Changes Everything

When systems are clear, people thrive. When governance is transparent, trust builds. When processes work, scaling becomes sustainable.

Your Mission Deserves Better

You started your company to solve a problem. Don’t let broken operations distract you from that mission.

Services

Timeline

4–6 weeks

Deliverable

Written roadmap (20–30 pages) + presentation slides for leadership team + one revision round

What’s Included
  • Comprehensive assessment of current state (processes, systems, team structure, compliance)
  • Structured leadership interviews (6–8 interviews, 1 hour each)
  • Documentation review (org charts, process docs, compliance frameworks)
  • Systems analysis (tools, integrations, data flows, bottlenecks)
  • Executive summary (2–3 pages) with key findings and quick wins
  • Detailed findings section (8–12 pages) with gap identification
  • Prioritized recommendations with phased implementation roadmap
Best For

Mid-market and growth-stage companies (30–200 people) scaling operations and ready to prevent burnout. Especially valuable for companies expanding internationally or implementing new systems.

$10,000–$12,000

Tiered pricing available for seed/pre-seed companies and nonprofits

Choose Your Focus
  • Scaling Performance Management
  • Preventing Burnout During Scale
  • Governance & Compliance for Growth-Stage Leaders
Format

Half-day (3 hrs) or Full-day (6 hrs), Virtual or On-site

Attendees

50+ people company: C-suite + department heads + managers | Under 50: Whole team | Leadership focus: C-suite + 1 layer down

What’s Included
  • Pre-workshop discovery call (30 min) to align on goals
  • Customized content based on your specific challenges
  • Interactive facilitation + group work + Q&A
  • Slide deck + framework handouts + post-workshop resources
  • Optional: 30-min group debrief call (included in full-day; +$500 for half-day)
Pricing
  • Virtual Half-Day: $2,500
  • Virtual Full-Day: $4,000
  • On-Site Half-Day: $3,500
  • On-Site Full-Day: $5,500

Tiered pricing available for seed/pre-seed companies and nonprofits

Duration

2 or 3 days, Virtual or On-site

Example Outcomes
  • Designed performance management system for distributed teams
  • Created and aligned on governance/process model across functions
  • Mapped compliance requirements and implementation roadmap
  • Designed cross-functional stakeholder coordination framework
Participants

Day 1: Leadership team (C-suite + department heads) for alignment
Day 2–3: Cross-functional working session (leadership + functional leads)

What’s Included
  • Pre-sprint alignment call (1 hr) to finalize problem statement + participants
  • 2–3 days on-site or virtual facilitation + working sessions
  • Draft deliverables (process maps, frameworks, system designs, etc.)
  • One revision round
Pricing
  • 2-Day Sprint (Virtual): $7,500
  • 2-Day Sprint (On-Site): $9,000
  • 3-Day Sprint (Virtual): $10,000
  • 3-Day Sprint (On-Site): $12,000

Tiered pricing available for seed/pre-seed companies and nonprofits

Want to Build Something Different?

Not quite finding what you need in the standard offerings? I work with organizations on custom projects, 1:1 coaching, fractional leadership roles, and specialized strategic work. If you have a challenge that doesn’t fit the box—let’s talk about what’s possible.

Let’s Build Something

Portfolio

Instructional Design
Challenge

US tech companies operating globally face a compliance blind spot: the US hasn’t ratified core international human rights treaties that 173 other countries have adopted. This gap exposes businesses to €1B+ regulatory fines (GDPR, upcoming CSDDD enforcement), lost enterprise contracts requiring human rights due diligence, and talent exodus from values misalignment (44% of Gen Z reject employers over ethics concerns).

Solution

Designed a comprehensive executive course bridging international human rights standards with operational implementation. The training positions leadership to voluntarily adopt prioritized human rights standards aligned with business model and legal obligations—reducing regulatory exposure while demonstrating genuine values alignment to employees and enterprise clients.

Outcome

Organizations completing this training understand how to implement human rights infrastructure as genuine operations work (not PR): wage alignment, supply chain mapping, grievance mechanisms, third-party verification. This approach attracts and retains top talent, wins enterprise contracts requiring due diligence, and reduces regulatory and reputational risk.

View Course →
Instructional Design
Challenge

Over half of college graduates end up working in positions that don’t require their degrees—a phenomenon called underemployment that significantly impacts lifetime earnings and career satisfaction. High school and college students lack transparent, accessible information about this risk and actionable strategies to minimize it before, during, and after their college experience.

Solution

Created an 8-12 minute teaser course designed for Gen Z learners, combining peer-reviewed research and federal labor statistics with visual-heavy, mobile-first content delivery. Seven strategic sections guide learners from understanding the problem (what underemployment is and who it affects) through root causes (the network gap and systemic barriers) to taking concrete action with a comprehensive strategic plan.

Design Approach

Followed evidence-based e-learning principles: interactive elements maintain engagement, real-world examples ensure relevance, knowledge checks reinforce learning. Used a conversational narrative voice that speaks directly to learner concerns, balancing professionalism with relatability for contemporary learning preferences.

View Course →
Instructional Design
Challenge

Over half of college graduates end up working in positions that don’t require their degrees—a phenomenon called underemployment that significantly impacts lifetime earnings and career satisfaction. This challenge is equally critical for Spanish-speaking students who lack transparent, accessible information about this risk and actionable strategies to minimize it before, during, and after their college experience.

Solution

Created an 8-12 minute teaser course designed for Spanish-speaking learners, combining peer-reviewed research and labor statistics with visual-heavy, mobile-first content delivery. Seven strategic sections guide learners from understanding the problem (what underemployment is and who it affects) through root causes (the network gap and systemic barriers) to taking concrete action with a comprehensive strategic plan.

Design & Localization

Followed evidence-based e-learning principles: interactive elements maintain engagement, real-world examples ensure relevance, knowledge checks reinforce learning. Professional Spanish localization maintains the conversational narrative voice that speaks directly to learner concerns, balancing professionalism with relatability for contemporary learning preferences in Spanish-speaking contexts.

View Course →
Team Development
Challenge

An Account Management team had inconsistent performance and lacked frameworks for consistently outstanding execution. Leadership needed a structured approach to develop team members into high performers.

Solution

Created an introductory curriculum followed by intensive group and individual practice with one-on-one coaching. Built replicable frameworks for skill development and accountability.

Outcomes

Improved team consistency, measurable performance gains, and leaders equipped with frameworks to continue development independently.

View Example Curriculum →
Operations Strategy
Challenge

A company was preparing to ramp up lifecycle marketing efforts for scale but lacked the operational infrastructure to support growth without chaos.

Solution

Conducted comprehensive operations audit, identified inefficiencies and gaps, and developed a strategic plan including systems, processes, and team structure needed to scale effectively.

Results

15% YoY KPI achievement through implementation of audit recommendations and operational improvements

View Strategy Framework →
Research & Entrepreneurship
Academic Research (Webster University)

Graduate thesis exploring international NGO operations and systems thinking. Partnership between Webster University and Regent’s University London investigating how organizations can improve operational effectiveness while maintaining mission.

DoulaTech Investor Pitch

Professional development project: Developed a comprehensive business concept for a hybrid platform addressing market gaps in the caregiving/doula ecosystem. Competed at 2nd Annual NorthSTARtup Pitch Competition in Bemidji under mentorship of Dr. Kimberly Douglass.

What This Shows

Deep research capability, strategic thinking, and ability to develop investable business concepts that integrate technology with operational innovation.

View Academic Thesis → View Business Pitch →

Looking Ahead

Where We’re Headed

The future of scaling requires more than better systems—it requires smart systems. As organizations grow, three critical challenges emerge:

Cybersecurity & Data Protection

As teams scale across geographies and systems multiply, data security becomes operational risk. Organizations need embedded security thinking from day one.

Human Rights & Compliance

International operations mean complex compliance landscapes (labor law, data privacy, accessibility, ethical operations). Compliance isn’t bureaucracy—it’s values in action.

AI & Human-Centered Operations

AI is a powerful operational tool, but only when used thoughtfully. The question isn’t “Can we automate this?” but “Should we, and how do we keep humans central?”

Roadmap

Q4 2025 – Q1 2026: Launching thought leadership content on AI integration in operations (balancing automation with human judgment).

Q2 2027: Expanding consultation practice to include cybersecurity audits and international compliance frameworks for scaling organizations.

Ongoing: Building community and resources for operations leaders navigating global scaling challenges.

Stay Updated

Interested in insights on scaling, operations, and human-centered growth? Get in touch to stay connected.

Let’s Talk

Ready to scale without chaos? Schedule a free 30-minute consultation, or reach out with questions. I’m here to help.

Schedule a Consultation

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